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Contact Customer Service
 

Please use the following form for contacting customer service.

US Contact Customer Service

Promotional Billing Inquiries:
promo.billing-issues@safeway.com
  • Invoices beginning with the letter 'P', and invoices beginning with the letter 'D' (Debit Memo)


  • Audit Allowance Inquiries: 
    vendor_issues.aa.nasc@safeway.com
  • Invoices beginning with 'AUDIT'


  • Direct Store Delivery (DSD) Inquiries: 
    DSD.Vendor.Inquiries@safeway.com
  • Descriptive entries containing 'APDSD'(Accounts Payable- Direct Store Delivery)


  • Warehouse Accounts Payable Inquiries: 
    Whse.Vendor.Inquiries@safeway.com
  • Descriptive entries containing 'AP/WIMS TO AP'(Accounts Payable - Warehouse Inventory Management System), invoices containing 'CRV' (California Redemption Value), and/or invoice entries containing 'INVOICE REQUIRED'.


  • Distribution Center and Truck Repair Inquiries:
    Distcenter.truckrepair.inquiries@safeway.com
  • Invoices for service work done at or supplies delivered to a company distribution center. Invoices for service related to a company truck, trailer, or reefer.


  • Store Services Expense Vendor Inquiries:
    Store.expenseinquiries@safeway.com

    Corporate Brands/Deduction Inquiries:
    nsc.appayments@safeway.com
  • Invoices beginning with ‘BRANDS_DED’ (Brands Deduction)
  • Invoices ending with ‘RECALL’ (Recall Deduction)
  • Invoices beginning with ‘MF’, ‘SS’, & ‘SC’
  • Corporate Invoice Inquiries


  • Return to Vendor (RTV) Deduction Inquiries:
    nsc.whseadjustments@safeway.com
  • Inquiries with invoices containing ‘WSO’ (Warehouse Shipping Order)
  • Please allow 10 business days after the RTV has been deducted prior to submitting a request for backup. Backup is mailed as deductions are processed via US Postal Service.


  • Manufacturer Coupon Billback Inquiries:
    Contact your clearinghouse for copies, or fax requests to Carolina Coupons at (336) 770-1902.
  • Invoices beginning with ‘CPN’ (Coupon)


  • Unsaleables – Product Reclamation Center (PRC) Inquires:
  • Effective Period 9 2011
  • Reclamation Invoices will be provided to each vendor via the Safeway web site (still under development). This service was previously outsourced to various third party companies on behalf of Safeway Inc.
  • Any and all request for data or invoices should be directed to Safeway Inc only. Temporarily please email your request for Reclamation Invoices to PRC@safeway.com. In order to expedite your request please indicate the Invoice number and or vendor number in the Subject line.


  • Blackhawk Network-Accounts Payable (US):
    Contact bhn.apinvoices@bhnetwork.com
  • Partner gift cards - vendor payment inquiries


  • Blackhawk Network-Settlement (US):
    Contact settlement.ops@bhnetwork.com
  • Partner gift cards - card settlement payments


  • Canada Contact Customer Service

    Canada Direct Store Delivery (DSD) Inquiries:
    CanDSD.vendor.inquiries@safeway.com
  • Descriptive entries containing 'APDSD'(Accounts Payable- Direct Store Delivery)
  • Debits pertaining to DSD orders


  • Canada Independents:
  • Debits beginning with DM please contact your Sales Representative


  • Canada Performance Allowance Billing Inquiries:
    can.allow.billing@safeway.com
  • Debits beginning with 97, M, MS and VR


  • Canada Post Audit Debit Inquiries:
    Contact PRG Schultz at (403) 295-9477
  • Debits beginning with the letter R


  • Canada Product Reclamation Inquiries:
  • Vendors with access please visit website ftp.alliedrec.com
  • Vendors that require access please visit website www.alliedrec.com
  • Debits beginning with WP, DG, AB, SC, SW, SV, FC, FW and FV


  • Canada RMS (Retail Marketing Solution) Inquires:
    vendorqueries@rmscanada.com
  • Debits beginning with DB, JO, GL and TY


  • Canada Store Services Expense Vendor Inquiries:
    CanStore.expense.inquiries@safeway.com

    Canada Warehouse Accounts Payable Inquiries:
    CanWhse.vendor.inquiries@safeway.com
  • Descriptive entries containing 'AP/WIMS TO AP'(Accounts Payable - Warehouse Inventory Management System)
  • Debits beginning with D7Y, D7F, D73, D96 and D60


  • Canada Property Accounting Vendor Inquiries:
    Property.accounting.commitments@safeway.com


    Email To fjin@apexanalytix.com
    * Name:
    * Company Name:
    * Phone Number:
    (xxx-xxx-xxxx)
    * Email Address:
    Comments:
     
    Invoice Number:
    Invoice Date:
    Gross Amount:
    Payment Number:
    Payment Date:
    Payment Amount:
    PO Number:


    * Required Fields
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